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Talk to any business owner and they'll tell you why an exceptional customer experience (CX) is the top goal for any company regardless of the industry. While it is crucial to attract new customers but maintaining customer loyalty is a higher priority in any business sector, whether that be in online retail technology, software and travel & tourism.

Businesses are also taking advantage of technologies to provide seamless experiences and services to customers. The increasing usage of artificial intelligence or AI-powered chatbots like Dialogflow and Chatflow is transforming customer service by offering 24/7 support for customers and increasing customer engagement.

Automated customer service, and how does it increase the customer's satisfaction?

By definition, automated customer service is an operational process designed to eliminate (or decrease) the level of human involvement in customer service. What is the best way for a business to improve their customer service? Besides the use of artificial intelligence in customer service, automated customer service can be implemented in multiple ways including: To discover extra information about artificial intelligence, you must visit Aisera website.

Self-service customer service: Why is it important? Customers love to solve problems or resolve questions on their own. The statistics on customer service indicate that 73 percent of customers prefer to solve problems related to product or service on their own. 64% however, seek to resolve their issues before calling customer service. The FAQ (Frequently Asked Questions) page that is found on business websites is an example of customer self service.

Chatbots: As one of the primary advantages of AI customer service both large and small enterprises are increasing their customer services by deploying intelligent chatbots. The 2019 Chatbot report estimates that the application of AI in banking customer support will enable 90 percent of customer interactions by using chatbots by the year 2021.

Are they satisfied with their customers? Do they feel comfortable talking to chatbots? 60% of online customers don't like waiting for more than 60 seconds for a response to their query. Chatbots are an excellent solution to decrease customer waiting times, answer questions from customers quickly and increase customer loyalty. Chatbots that use Natural Language Processing (NLP) are faster at resolving customer problems, which improves the satisfaction of customers.

Customer Experience: AI-driven automation enhances the customer experience by tailoring products and services to meet the needs of customers. Amazon and Netflix, two of the most renowned online companies, use AI to study customer data to recommend the most effective products and services to them. AI technology is utilized in E-commerce to enhance product recommendations based on a customer's profile, purchasing habits and individual needs.

Conclusion

AI provides a superior customer service, personalized assistance, speed and efficiency , and savings. Of all business sectors, customer service is the one where Artificial Intelligence is hugely embraced and companies are confident about the way chatbots are able to efficiently deal with basic queries and drastically reduce operating costs. We're likely to discover more innovations using AI-powered software to improve customer service solutions. The main industries that rely on artificial intelligence to provide customer service are food retail, finance, retail and airlines.